Avaya Aura Call Center Elite Support exam Dumps

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Exam ID : 7492X
Exam Title : Avaya Aura Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice

Exam Objectives: The exam covers the following learning objectives:

- Describe virtual routing such as:
- Look Ahead interflow (LAI)
- Enhanced Interflow
- Basic Service Routing (BSR)
- Adjunct Routing
- Network Call redirection (NCR)
- Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as list trace vdn, list trace vector and list trace station
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as list trace vdn, list trace vector and list trace station
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
- Prerequisite Knowledge Review the learning map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Exam Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

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NovelVox chosen for Membership in Avaya DevConnect program

Joins network of event Builders transforming consumer engagement with solutions that leverage Avaya OneCloud™ UCaaS and CCaaS capabilities

BETHESDA, Md., Jan. 12, 2022 /PRNewswire-PRWeb/ -- NovelVox these days announced it has been selected by means of Avaya, a worldwide leader in options that boost and simplify communications and collaboration, for membership as a technology associate within the Avaya DevConnect program. Avaya delivers open, converged, and resourceful solutions for contact facilities and unified communications that create amazing communications experiences for shoppers and employees.

NovelVox helps valued clientele radically change their contact centers to supply a extra personalised customer journey. As a DevConnect technology accomplice, NovelVox expects to assist Avaya customers Improve agent productiveness and client pride via its Agent Accelerator unified agent desktop answer. Designed for industries akin to banking, coverage, credit score Union, healthcare, and telco, in addition to executive, groups can promptly and simply optimize Agent Accelerator in line with certain branch wants. The Agent Accelerator integrates with more than 75 third-celebration purposes, enabling agents to peer a 360-degree view of consumer information on a single display before answering a call.

"We purpose to Improve applications that simplify lifestyles for organizations and their shoppers, and NovelVox Agent Accelerator does that," pointed out Amit Gandhi, NovelVox CEO. "Agent Accelerator is a unified answer that offers brokers the assistance they want on one reveal so customers acquire a extra personalized event and sooner name decision. We consider groups, as well as callers, search for personalization, so we present trade-selected templates for brokers as smartly."

"expertise partners like NovelVox are enabling Avaya OneCloud Contact core clients to in reality differentiate their consumer experience," observed Susy Liem, Avaya vp of Product administration. "we're happy to haveNovelVox be part of our DevConnect program."

Story continues

The Avaya DevConnect software is a part of the Avaya event Builders™ community of Avaya experts, companions, developers, and shoppers. This enjoyable international collaborative is certainly placed to convey the subsequent-gen client and worker experiences organizations want in the course of the Avaya OneCloud AI-Powered experience platform. The DevConnect program promotes the development, compliance-testing, and co-marketing of imaginitive third-party solutions that are suitable with requisites-primarily based Avaya options. Member companies have skills in a huge latitude of capabilities – spanning collaboration, management, analytics, reporting, and communications-enabled business method purposes – helping joint shoppers extend the cost of their collaboration and contact core investments and speed up the pace at which their company offers real value to the bottom line.

The Avaya DevConnect program presently comprises thousands of utility and hardware developer businesses, integrators, carrier suppliers, and consumers. contributors have created a vast array of imaginitive options confirmed for Avaya compliance, together with natural language speech cognizance functions, cell, and emergency notification functions, specialized computing device telephony integration and reporting capabilities, and applications tailor-made for selected vertical industries.

during the DevConnect application, Avaya gives businesses with a wide range of technical education, entry, and help for many Avaya structures and interfaces, regularly for free of charge to registered members. expertise companions get hold of extra merits in terms of in-depth, joint compliance trying out activities and co-marketing guide, in accordance with their alignment with Avaya approach and cost provided to Avaya purchasers. DevConnect expertise partners, like NovelVox, should meet rigorous criteria for client pride, product help, enterprise operations, advertising, and earnings.

Membership guidance and a listing of options developed and tested under the DevConnect program can be found at http://www.avaya.com/devconnect.

About Avaya

businesses are built through the experiences they deliver, and each day tens of millions of those experiences are delivered by way of Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the way forward for work, with innovation and partnerships that carry online game-changing enterprise advantages. Our cloud communications options and multi-cloud application ecosystem vigor customized, clever, and easy client and employee experiences to help achieve strategic ambitions and desired effects. together, we're dedicated to helping grow your enterprise with the aid of delivering Experiences that count.

About NovelVox

NovelVox is a global utility enterprise that has been establishing flexible and optimized Contact middle Agent desktops and Wallboards for over 13 years. NovelVox has an intensive library of Avaya integrations with over 75 applications. NovelVox's drag and drop dressmaker studio empowers corporations to create their excellent agent environments as and when required. With over 200 international deployments across verticals, together with banking, telecoms, healthcare, government, schooling, and retail, NovelVox has the journey to create custom-made solutions for any industry. NovelVox is a complete solution and digitally forward contact core solution company for greater agent and customer experience.

Media Contact

MARTIN KATZ, NovelVox, (+1) 301 202 3672, m.katz@novelvox.com

Twitter, facebook

source NovelVox


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