ITIL Foundation 4 exam Dumps

ITILFND exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam duration : 60 minutes (Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total)
Number of marks : 40 marks (There are 40 questions, each worth 1 mark. There is no negative marking.)
Provisional Pass mark : 26 marks (You will need to get 26 questions correct (65%) to pass the exam.)

ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can Improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts of the ITIL framework in context.

1.1 Recall the definition of
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 4.3.1.4)
b) Start where you are (4.3.2 4.3.2.3)
c) Progress iteratively with feedback (4.3.3 4.3.3.3)
d) Collaborate and promote visibility (4.3.4 4.3.4.4)
e) Think and work holistically (4.3.5 4.3.5.1)
f) Keep it simple and practical (4.3.6 4.3.6.3)
g) Optimize and automate (4.3.7 4.3.7.3)

3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)

4.1 Describe the ITIL service value system (4.1)

5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)

5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support

6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)

6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 5.2.15.1)

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Up-to-date Syllabus of ITIL Foundation 4

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LEGO: The Kristiansen Legocy

no matter if you are younger, old, or a time touring Vulcan, something unites each person globally: the innocent LEGO blocks that inspire creativity over spoon-fed leisure. have you noticed the excess of zombified babies and adults alike drooling over their collective screens currently? returned within the precedent days, all a child vital to create hours of joy have been plastic interlocking bricks and a spot for his or her folks to shuttle over them. The LEGO group harbored the idea of our childhood inventiveness, and none of it might had been feasible devoid of the founder, Ole Kirk Kristiansen (or Christiansen). the standard carpenter from Denmark always made his mark on the little Scandinavian nation, one brick at a time.

neatly, perhaps no longer firstly. You see the plastic LEGO bricks we all be aware of and love have been at the beginning made from wood. and they had been additionally no longer in reality bricks.

background Lesson

The 12 months became 1932 and the high-quality melancholy changed into taking its toll on the vast majority of the realm’s inhabitants. After dropping his job, Ole Kirk did what any sane man would in his situation — he begun his wooden toy business. at the beginning, his challenge became having a hard time making funds, as one could are expecting because of the unfortunate circumstances. protecting cost productive designs in intellect, he focused his efforts on fundamental wood blocks, ducks, and tractors.

Then, things took a flip for the stronger and Denmark’s economy slowly but certainly bounced again. The infants adored Kristiansen’s picket toys so tons that his enterprise began to prosper. Then his son, Godtfred, joined the enterprise. a number of timber factory fires later, they received a plastic injection molding computing device to open up new materials alternate options in 1947. It became a number of years after this that we saw the inevitable system start to take place. The LEGO device entails perfectly sized and shaped blocks that all healthy together to create an incredible world. The equipment remains very lots active within the LEGO design, and it'll proceed to be except the end of time. however, the end of Ole Kirk’s time came too soon. What he left behind for his son turned into the beginnings of a toy empire.

It’s Patent Time Interlocking LEGO Patent

at the beginning, the plastic LEGO blocks that got here out had been not interlocking. are you able to imagine LEGO blocks today no longer snapping together? There would not ever be the issue of the tiny flat items snapping together for eternity. unluckily, it changed into figured out somewhat at once that they crucial to engineer a greater sturdy design in order that the block creations would not be destroyed via siblings so conveniently. In 1958, the equal 12 months that the father of LEGO ended up dying, they submitted the patent for an interlocking plastic LEGO block. Three years later it changed into permitted, and that they had lift-off. quickly forward three greater years, and manuals begun showing up in LEGO kits. The kits were fitting steadily extra complicated, to the element that children would have a harder time deciding the way to build the bloody component without the guide. This boost in difficulty for certain kits perhaps increased the enjoyment as soon as the kit become comprehensive; as we all recognize, the harder it is to do whatever thing, the greater pleasant it is should you do it. The addition of the interlocking function in the bricks in reality became the turning point for the toy.

Minifigure LEGO Patent

within the early 70’s, Godtfred’s son, Kjeld, joined the household business. He created a research and development core that was standard to updating the LEGO kits as time went on. The designs of the kits saved evolving, and research showed that further materials needed to be created to deliver the units to lifestyles much more. The subsequent revolutionary addition to the LEGO toys changed into the minifigure, shown to the left. These lovely smiling figures really introduced the LEGO scenes to life, which is the whole point of this business.

Syntax and Semantics

As i am bound most LEGO buffs already understand, the word “LEGO” comes from the Danish words leg and godt, literally which means “play smartly”. This phrase encapsulates the company practically as a good deal as their respectable slogan, det bedste er ikke for godt, or “simplest the ultimate is the greatest”. but how does it work, anyway? Is it LEGO? Legos? Eggo? The grammatical confusion of the way to accurately write the word LEGO — each singular and plural — has pissed off a wonderful volume of people. It appears that the LEGO authorities need the variety of the adjective to at all times be singular and capitalized. loads of americans, nonetheless, appear to savor working towards their freedom of English speech and use a plural kind of the observe un-capitalized. The fight on a way to reveal the notice appears to be on no account-ending, for some intent. maybe it’s simply as a result of americans want to argue for the sake of arguing (we’re you, commenters).

the key to Surviving as one thousand million dollar Toy Empire

LEGO has a method of catering to its shoppers. if you don’t have the 4016 piece LEGO demise star proudly assembled for your espresso table at the moment, then can you truly call yourself a real superstar Wars fan? some of the many causes that the LEGO neighborhood turned into — and nonetheless is — so a hit is as a result of they knew a way to evolve when times changed. Their core beginnings had been very essential, however as the toy company grew more complicated, so did their advertising strategies. how many of you have a LEGO Millennium Falcon sitting at domestic? A LEGO Indiana Jones Temple escape set? What about the LEGO Ghostbusters Firehouse Headquarters? i am willing to bet that at the least one among our readers has each and every of those. Let me know within the comments if I’m wrong. alternatively, are there any vintage LEGO space Shuttles available? A basic citadel set, possibly? These are two of essentially the most iconic LEGO units ever created, and the enterprise admits to often going lower back to those bread and butter kits for balance. The LEGO community does a pretty good job of integrating both of those components into their model to be sure that the business will continue on whereas being in a position to take hazards.

The 1998 LEGO Mindstorms collection is the highest quality-promoting LEGO line of all time. as a substitute of marketing to children, nearly all of consumers for this particular product have been PhD college students and skilled coders that desired to mess with them, at least firstly. youngsters as time has improved, this has been an invaluable studying tool for college kids and adults alike. Homebrew interfaces and designs were created, genuine changes have been made, and bricks have been “bricked”. We featured an editorial prior a couple of LEGO exoskeleton controlling a robot that makes use of a LEGO Mindstorms NXT device. before that even, the primary LEGO League was created. It attracts college students in to hack the Mindstorms and get greater at ease with hardware/utility in frequent. researching about robotics/laptop science for the primary time can be daunting, nonetheless it’s plenty less demanding when working with whatever you’re comfy with. Who isn’t at ease with LEGO?

The LEGO neighborhood has easily made its presence well-known to all the far reaches of the realm, but none of that could had been possible with out the ingenuity and sincerity of Kjeld, his father Godtfred, and his father’s father Ole Kirk Kristiansen. Their aim of giving each infant the chance to have a meaningful playtime is being completed standard through the company that they developed from the floor up.

Now, sit again and get nostalgic about the good ole days with this compilation of the classic area LEGO toys:


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